August 7, 2024, I’ve always found joy in being around happy people—it’s uplifting, infectious, and a source of light in our lives. But over the years, I’ve discovered a deeper sense of purpose and fulfillment in being there for people on their worst day. Those are the moments that stay with you, that remind you why we do what we do.
A few weeks ago, a family walked through our doors with a request that was both heartbreaking and deeply moving. Their son, a young man in palliative care, was nearing the end of his journey. They wanted nothing more than to bring him home, to surround him with the love and comfort of the place he cherished most.
But bringing him home required more than just their love and courage—it required a long list of equipment, each item crucial to ensuring his comfort and care in those final days. As they shared their story with us, the weight of their emotions was palpable. This was one of those moments when being there for someone on their worst day became our most important task.
We went to work immediately, determined to fulfill every item on that list. Piece by piece, we gathered everything they needed. It wasn’t just about providing medical supplies; it was about giving this family the chance to create a peaceful, loving environment for their son’s last days.
When they left our office, their car filled with equipment, there was a sense of relief and gratitude that filled the room. Their son came home, to the place he loved, where he could spend his final days surrounded by the warmth of his family. It was a small victory in the face of an overwhelming loss, but it was one that meant the world to them—and to us.
This is why our work matters. It’s not always about happy endings, but about making the most of the moments we have, even when they’re the hardest. It’s about being there when families need us most, offering support, compassion, and the tools they need to face life’s most difficult challenges. And in those moments, we find a deep sense of purpose, knowing that we’ve helped bring a little bit of peace to a family on their worst day.
